Responsible Gaming — kx98's Commitment to Safe Play

During the account registration process, every new player is required to confirm that they are 18 years of age or older. kx98 reserves the right — and in many cases is legally obligated — to request identity verification documents at any stage of the account lifecycle to confirm the age and identity of account holders. These documents may include a National Identity Card (NID), passport, or birth certificate.

Where age verification cannot be completed to kx98's satisfaction, the account will be suspended and any winnings accrued during the unverified period may be withheld pending resolution. kx98 takes underage gambling extremely seriously and has no tolerance for any attempt to circumvent this policy.

Age Verification Process

kx98 uses a multi-step Know Your Customer (KYC) verification process to confirm the age and identity of all registered members. The KYC process requires players to submit clear copies of government-issued identification and, where required, proof of residential address. All submitted documents are reviewed by our compliance team within 24–48 hours during standard business hours (Bangladesh Standard Time, UTC+6).

Until KYC verification is complete, withdrawal functionality may be restricted. kx98 encourages all players to complete the verification process as early as possible after registration to avoid any delays in accessing winnings.

Gambling is intended to be an entertaining leisure activity. For the vast majority of kx98 players across Dhaka, Chittagong, Sylhet, Khulna, and throughout Bangladesh, it remains exactly that. However, for a small number of individuals, gambling can become problematic — moving from a fun pastime to a habit that causes financial, emotional, or social difficulties.

Recognising the warning signs early is the most effective way to prevent gambling from becoming a serious problem. The following indicators may suggest that gambling habits are moving in an unhealthy direction:

• Spending more money on gambling than you originally planned or can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• Borrowing money from family, friends, or financial institutions to fund gambling activity.
• Gambling interfering with work, study, family responsibilities, or other important commitments.
• Feeling anxious, irritable, or restless when not gambling, or when attempting to cut down.
• Keeping gambling activity secret from family or friends, or lying about the amount of time or money spent gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Feeling unable to stop gambling even when you want to, or repeatedly failing to stay within self-imposed limits.
• Neglecting personal health, hygiene, or social relationships due to time spent gambling.

If you recognise any of the above signs in your own behaviour, kx98 strongly encourages you to make use of the responsible gaming tools available on your account, or to reach out to our support team for confidential guidance. There is no stigma attached to seeking help — taking action early is a sign of strength and self-awareness.

One of the most practical tools kx98 offers for responsible gaming is the ability to set hard limits on how much money you deposit into your account over a given period. Setting a deposit limit before you start playing is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with.

Available Limit Types

• Daily Deposit Limit: The maximum amount in BDT that you can deposit within any single 24-hour period, measured from midnight to midnight (Bangladesh Standard Time).
• Weekly Deposit Limit: The maximum cumulative deposit amount across a rolling 7-day window.
• Monthly Deposit Limit: The maximum cumulative deposit amount across a rolling 30-day window.
• Session Wager Limit: A cap on the total amount you can wager within a single login session, helping you manage in-session spending independent of your account balance.

How Limits Work

Deposit limits are applied immediately when you reduce them or set a new, lower limit. If you wish to increase an existing limit or remove a limit entirely, a mandatory 7-day cooling-off period applies before the change takes effect. This delay is intentional — it gives you time to reconsider the decision and ensures that limits cannot be impulsively raised in the heat of the moment.

Once a deposit limit has been reached in a given period, the kx98 system will automatically decline any further deposit attempts until the current limit period resets. You will receive a clear notification confirming that your limit has been reached.

A time-out is a short-term account suspension that allows you to take a structured break from gambling without permanently closing your account. kx98 offers time-out periods of varying durations to suit different needs. During a time-out, your account is fully suspended — you cannot log in, make deposits, or place any wagers on casino games, slots, cricket betting, or any other kx98 product.

Available Time-Out Durations

• 24-Hour Time-Out: An immediate, single-day break. Useful if you feel you have been playing more than planned on a given day and want to step back.
• 7-Day Time-Out: A one-week pause. Suitable for players who want to reset their habits and return to gaming with a clearer perspective.
• 30-Day Time-Out: A month-long break. Recommended for players who have noticed recurring patterns of over-spending or feel they have been playing too frequently.
• Custom Duration: kx98 can accommodate custom time-out periods of up to 6 weeks upon request via our support team. For breaks longer than 6 weeks, we recommend considering the self-exclusion options described in the next section.

Activating a Time-Out

Time-outs can be activated instantly from the Responsible Gaming section within your account settings. Alternatively, you can request a time-out via kx98 live chat or by emailing [email protected]. Once a time-out is activated, it cannot be cancelled or shortened — the full duration must elapse before your account is reactivated. This is by design, to ensure the break is meaningful and effective.

You will continue to receive essential transactional emails (such as confirmation of any pending withdrawal that was initiated before the time-out began) during the suspension period. Marketing communications will be paused for the duration of your time-out.

Self-exclusion is the most comprehensive responsible gaming tool available on kx98. When you self-exclude, your account is closed immediately and kx98 will take active steps to prevent you from opening a new account during the exclusion period. Self-exclusion is the right choice for players who feel that gambling has become or is becoming a problem that they cannot manage through deposit limits or time-outs alone.

kx98 offers three self-exclusion durations to give you the level of commitment that fits your situation:

What Happens When You Self-Exclude

• Your account is closed immediately and you are logged out of all active sessions.
• All marketing communications from kx98 to your registered contact details are permanently stopped.
• Any pending withdrawals at the time of exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, or bank account as applicable).
• Any bonus balances or free spin credits that have not been converted to withdrawable funds will be forfeited upon account closure.
• kx98 will make every reasonable effort to prevent you from re-registering a new account under a different username or email address during the exclusion period.
• At the end of a non-permanent exclusion period, your account will not be automatically reactivated. You must contact kx98 support to request reactivation, and a responsible gaming check-in will be conducted before access is restored.

How to Activate Self-Exclusion

To self-exclude, navigate to the Responsible Gaming section of your account settings, select your preferred exclusion duration, and confirm the activation. You can also request self-exclusion immediately by contacting our support team via live chat on kx98.net or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process the request and confirm account closure within one hour.

kx98 takes its responsibility to protect children and young people from exposure to online gambling content seriously. While kx98's age verification procedures are designed to prevent minors from registering accounts on our platform, parents and guardians also play a vital role in ensuring that young people in their household cannot access gambling websites.

Steps Parents and Guardians Can Take

• Install parental control or filtering software on household devices, particularly those used by children. Many internet service providers in Bangladesh offer free parental control tools upon request.
• Keep your kx98 account credentials (username and password) strictly private and never stored in a location accessible to children or young people.
• Enable device-level screen time controls on smartphones and tablets to restrict access to gambling-related websites and applications during hours when children may be using the device.
• Have age-appropriate conversations with children and teenagers about the nature of gambling and the financial and emotional risks involved.
• Log out of your kx98 account after every session, particularly on shared devices, and do not use the browser's "remember me" or saved-password functionality on family computers.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 has registered or is using a kx98 account — whether your own child or another individual — please contact our support team immediately. We will investigate the matter as a priority and take all appropriate action, including account suspension and forfeiture of any funds in the account pending verification. Contact us at [email protected] or via live chat on kx98.net.

Recognising that you need help with a gambling problem is a courageous and important first step. kx98 encourages any player who is concerned about their gambling to reach out — either to our own support team or to one of the professional support resources below. You do not need to be in crisis to seek guidance; early conversations are always better than waiting until a problem has escalated.

Contact kx98 Support

General Responsible Gaming Guidance

Players who feel that gambling is causing difficulties in their personal, financial, or professional life are encouraged to speak with a trusted person — a family member, friend, doctor, or counsellor. Many healthcare professionals in Bangladesh, including those at hospitals and community health centres in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities, are equipped to provide guidance on behavioural health matters including problem gambling.

In addition to contacting kx98 support, players experiencing significant gambling-related distress are advised to consider the following practical steps:

• Request immediate self-exclusion from kx98 to remove access to the platform while you seek support.
• Speak openly with a trusted family member or close friend about what you are experiencing.
• Consult a doctor or mental health professional for a confidential assessment and referral to appropriate support services.
• Review your financial situation calmly and, if necessary, seek advice from a financial counsellor to manage any debt that has accumulated as a result of gambling.
• Consider blocking access to all online gambling platforms on your devices using parental control or filtering software, in addition to the self-exclusion you have requested from kx98.

kx98's commitment to responsible gaming is not a compliance checkbox — it is a core part of how we operate as a platform. We genuinely believe that a gambling platform can only be successful in the long term if its players are healthy, informed, and in control of their gaming habits. A player who gambles within their means and finds genuine entertainment in our games is far more valuable to kx98 than one who is gambling recklessly and causing themselves harm.

We invest continuously in improving our responsible gaming tools, training our support staff to handle sensitive conversations with empathy and professionalism, and monitoring account activity for early warning signs of problem gambling behaviour. Where our systems detect patterns associated with at-risk play — such as unusually rapid deposit sequences, late-night extended sessions, or a sudden increase in wagering after a series of losses — our compliance team may proactively reach out to the player to offer responsible gaming resources and check that everything is alright.

kx98 also applies a strict policy of not marketing to players who are currently under a time-out or self-exclusion, and of not sending promotional communications that are designed to encourage players to resume gambling after a period of inactivity if there are any responsible gaming flags associated with their account.

We are committed to maintaining kx98 as a safe, fair, and enjoyable platform for all players in Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Responsible gaming is not just a policy; it is a promise we take seriously every day.